Job Description
Ensure all security factors are adhered to when banking is conducted.Be aware where all panic buttons are placed within your Branch.Ensure all camera’s inside and outside the Branch are all in working order TeamLeader.
Manage all security aspects in the Branch.The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.
Branch appearance
- that the Branch is always neat and tidy according to Hollywood standards.Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
- ComplianceCompliance and adherence to company’s internal control policy.
- compliance with company, legislative and legal requirements.More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
What You must do as a team leader
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- are not allowed to be behind the terminal counters when off duty.
- members on duty are not allowed to utilize the Limited pay-out machine.
- CommunicationEnsure all operational communication within the Branch is circulated to all team members.
- team members are aware of key business campaigns, business updates and marketing campaigns.
- that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.
People management
Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
all new take recruitment documentation is submitted timeously to the Human Resources department.
to provide good guest service by being friendly, helpful, polite, and courteous at all times.
Pro-actively address guest complaints and ensure guest feedback is positive.Build strong relationships with regular guests.
Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
ValuesActively promote the Hollywood values.
Live the values and lead as an example to the team.If the Branch has LPMs, responsible for management thereof.
If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
Must be available 24/7 in case of emergencies.
What You Will Bring To The Team:
- Good communication and Interpersonal skills.Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.Impressive planning, organizational and time management
- Good knowledge of Marketing Management and Impressive presentation and facilitationExcellent knowledge of operating systems, Mobile TUV, Betting Procedures.
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving skills. Good report writing skills (Verbal and written).So,
Are you ready to level up, learn, and perform at your best? Apply now!
Please note that only team members who meet the stipulated minimum requirements will be considere
Climbing the Ranks: Your Guide to the Hollywoodbets TeamLeader Job
What Does a TeamLeader Do at Hollywoodbets?
Becoming a TeamLeader at Hollywoodbets is like being the captain of a ship navigating through exciting waters. You’re responsible for guiding your team and making sure everyone stays on course. Your main job is to supervise the staff and make sure the customer experience shines. When folks have questions or concerns, you jump in to solve problems quickly and keep the staff motivated.
Key Responsibilities of a TeamLeader
A TeamLeader at Hollywoodbets wears many hats. Here’s what you can expect to handle daily:Team Management: You’re the one keeping the team organized. This means assigning tasks and checking in on how everyone’s doing. Just like a coach manages players, you’ll help your team perform at their best.Customer Service Excellence: When customers walk in with questions or issues, you’re right there, ready to assist. Providing the best service keeps people coming back, and that’s what it’s all about.
Training and Development: New team members look up to you for guidance. You’ll help train them on the ropes, ensuring they know the ins and outs of the job.
Sales Strategies: Coming up with ways to boost sales falls on your shoulders. Think of it as crafting a winning playbook that helps your team succeed and meet targets.
Problem Solving: Unexpected hurdles may pop up, and as a leader, you need to tackle them head-on. Quick thinking and creativity are crucial in making sure everything runs smoothly
.Qualifications to Become a TeamLeader
Want to score that TeamLeader gig? You’ll need a mix of skills and experience. Here’s what Hollywoodbets typically looks for:
Experience in the Gaming Industry: Familiarity with the gambling world helps. It’s like knowing the rules of a sport before playing it.Leadership Skills: Being able to inspire and direct a team is key. Strong leaders create a positive environment where everyone feels team spirit.
Excellent Communication: You’ll talk with customers and team members daily. Being clear and friendly helps everyone stay on the same page.
Problem-Solving Mindset: Challenges will come your way. Quick solutions are a must to keep the flow going.
The Benefits of Being a TeamLeader
Taking on the role of TeamLeader at Hollywoodbets comes with amazing perks. Here are just a few:
Career Growth: Stepping into this leadership position can open doors for future promotions. It’s a great stepping stone for climbing the corporate ladder.
Dynamic Work Environment: No two days are the same in this role. With a mix of tasks and interactions, it never gets boring.
Build Strong Relationships: Working closely with your team and customers creates meaningful connections. You’ll find it rewarding to see how your leadership positively impacts others.How to Ace the Hollywoodbets TeamLeader InterviewWhen it comes to nailing your interview, preparation is everything.
Here are some tips to shine bright:
Know the Company: Research Hollywoodbets, its values, and its goals. Showing your passion for the brand goes a long way.
Highlight Your Experience: Share stories from your past jobs that demonstrate your leadership skills and customer service prowess. Real-life examples speak volumes.
Ask Questions: Don’t forget, an interview is a two-way street. Asking insightful questions shows your interest and helps you gauge if the role is right for you.
Conclusion
Becoming a TeamLeader at Hollywoodbets is more than just a job; it’s about leading a crew, ensuring every customer leaves with a smile, and driving a thriving environment. If you’re ready to step up and take on this challenge, the rewards can be fantastic. Your journey in the world of gaming is about to get exciting!